Privacy Policy - JobSmith

1. Introduction

Welcome to JobSmith ("JobSmith," "we," "us," or "our"). We are committed to protecting the privacy of our users ("user," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jobsmith.io (the "Site") and use our services, including creating, enhancing, saving, and downloading resumes (the "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Who We Are

JobSmith is operated by JobSmith AI Solutions located in Ontario, Canada. Our primary goal is to provide tools for users to create compelling, AI-enhanced resumes.

3. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you register for an account or choose to use certain features of the Services.
• Resume Content Data: Information you provide specifically for the purpose of creating or enhancing your resume. This includes, but is not limited to:
  • Contact Information (phone number, address - only if you choose to include it)
  • Work Experience (job titles, companies, dates, responsibilities, achievements)
  • Education History (degrees, institutions, dates)
  • Skills and Qualifications
  • Summaries or Objective Statements
  • Any other text or data you input into the resume building fields.
• Derivative Data (Usage Information): Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. We may also collect information about the features you use and how you interact with the Services.
• Device Data: Information about the computer or mobile device you use to access the Site, such as device ID, model, manufacturer, and location data (if you permit).
• [Optional - If Applicable] Payment Data: If we offer paid services or subscriptions, we may collect data necessary to process your payment, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor Stripe and you should review their privacy policy.

4. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or Services to:

• Create and manage your account.
• Provide the core Service: enable you to input data, generate AI-enhanced resume content, save your resumes within your account, and download them in various formats (e.g., PDF, Word).
• Improve the quality and functionality of our AI algorithms and resume generation features (using anonymized or aggregated data where feasible).
• Personalize your user experience.
• Monitor and analyze usage and trends to improve the Site and Services.
• Respond to your support requests and resolve issues.
• Email you regarding your account or service updates.
• Notify you of updates to the Site or Services.
• Offer new products, services, and/or recommendations to you (with opt-out options).
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory requirements.
• Process payments and refunds.

5. AI Processing and Third-Party AI Providers

A core feature of JobSmith involves using Artificial Intelligence (AI) to enhance the resume content you provide.

• Purpose: When you use our AI features, the relevant Resume Content Data you provide (like job descriptions, skills, summaries) may be sent to third-party AI service providers (such as OpenAI, Google Gemini, Anthropic, or others) for processing. This processing is solely for the purpose of generating improved or suggested text for your resume based on your inputs and our prompts.
• Data Handling: We select AI partners who commit to strong data privacy and security practices. Your data is typically processed by these providers according to our instructions and contractual agreements that aim to protect confidentiality. We do not permit these providers to use your Resume Content Data to train their general models unless explicitly stated otherwise and with appropriate safeguards (e.g., anonymization, opt-in).
• No Sale of Data: We do not sell your Personal Data or your Resume Content Data to third parties, including our AI partners.

6. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data hosting, AI processing (as described above), analytics, email delivery, customer service, and Stripe payment processing. We require these third parties to maintain the confidentiality of your information and use it only for the purposes for which we disclose it to them.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your information for other purposes with your explicit consent.
• Aggregated/Anonymized Data: We may share aggregated or anonymized information, which cannot reasonably be used to identify you, for industry analysis, research, or other business purposes.

We do not sell your Personal Information or Resume Content Data.

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. These measures include robust SSL encryption and other security features used by Google Firebase. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Data Retention

We will retain your Personal Data and Resume Content Data for as long as your account is active or as needed to provide you with the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You can delete your account and associated data through your account settings or by contacting us. Upon deletion, your identifiable personal data and resume content will be removed from our active systems, subject to necessary retention for legal or backup purposes as described above.

9. Your Rights and Choices

Depending on your location (e.g., Canada, EEA/UK), you may have certain rights regarding your personal information. These may include the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Object to Processing: Object to our processing of your personal information for certain purposes (like direct marketing).
• Restrict Processing: Request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: Request a copy of your personal information in a machine-readable format.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.

Account Information:

You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account.
• Contacting us using the contact information provided below.

Emails and Communications:

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account.
• Logging into your account settings and updating your preferences.
• Using the unsubscribe link in the emails we send.
• Contacting us using the contact information provided below.

To exercise any other rights, please contact us at support@jobsmith.io. We will respond to your request in accordance with applicable law.

10. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

11. Children's Privacy

Our Services are not directed to individuals under the age of 16 (or a higher age threshold if required by applicable law in your jurisdiction). We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe we might have any information from or about a child under 16, please contact us.

12. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to outside of your country and process it there. Our use of third-party providers (like AI services or hosting) may also involve transferring data internationally. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: